Privacy Policy

Last updated: 15-06-2026

Travsiam Consultants ("we", "us", "our") respects the privacy of the agencies, businesses and individuals ("you") who interact with us through this website, by email, phone, or in connection with our travel consultancy services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

• Contact and business information: name, agency name, designation, email address, phone number and address, provided when you make an enquiry, request a quotation, or onboard as a partner agency.
• Booking-related information: traveller names, travel dates, passport details and other information required to process bookings with third-party suppliers, where this is shared with us by the client agency for the purpose of arranging travel services.
• Payment information: when payments are made via a payment link, payment details (such as card or UPI information) are collected directly by our third-party payment gateway provider and are not stored by us. We may retain records of the transaction amount, date and reference number for accounting purposes.
• Communications: records of correspondence via email, messaging platforms or contact forms.
• Website usage data: basic technical information such as browser type and pages visited, which may be collected automatically through standard website hosting and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and prepare quotations and itineraries;
• Process and manage bookings with third-party suppliers;
• Generate invoices, vouchers and other booking documentation;
• Communicate with you regarding ongoing or upcoming bookings;
• Maintain business records for accounting, tax and regulatory compliance purposes;
• Improve our services and this website.

3. Sharing of Information

To arrange travel services, we may share relevant booking information (such as traveller names and travel dates) with third-party suppliers in Thailand, including hotels, transport providers and activity operators, strictly for the purpose of fulfilling the booking.

Payment information submitted through a payment link is processed by our third-party payment gateway provider in accordance with their own privacy policy and security standards; we do not have access to full card or banking credentials.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We may disclose information where required to do so by law, regulation, or a valid request from a government or regulatory authority.

4. Data Retention

We retain business and booking-related records for as long as necessary to fulfil the purposes described in this policy, and as required to meet our legal, accounting and tax obligations under applicable Indian law.

5. Data Security

We take reasonable administrative and technical measures to protect the information we hold from unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may contact us at any time to ask what information we hold about you or your agency, to request corrections, or to request that we stop using your information for purposes other than fulfilling existing bookings or legal obligations, subject to our record-keeping requirements.

7. Cookies & Website Analytics

This website may use basic cookies or analytics tools provided by our hosting platform to understand how the site is used. These tools do not collect sensitive personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at [info@travsiamconsultants.com] or via the details on our Contact page.