Last updated: 15-06-2026
This Cancellation & Refund Policy applies to all bookings made and payments processed through Travsiam Consultants, including payments made via payment links, bank transfer, or any other method specified on our invoices. It forms part of our Terms & Conditions.
Because our services involve booking with third-party suppliers in Thailand (hotels, transport providers, activity operators and local DMCs), cancellation terms are largely governed by the policies of these individual suppliers, which vary by booking and are communicated at the time of confirmation. This policy describes the general framework within which cancellations and refunds are handled.
Cancellation requests must be made in writing (email or other written communication) to our desk. The effective date of cancellation is the date on which we receive the written request.
Refund amounts, if any, will depend on:
Where suppliers allow a partial or full refund, we will pass on the refundable amount after deducting any supplier-levied cancellation charges, bank charges, and payment gateway fees that are not recoverable by us.
In the event a supplier cancels, postpones, or substantially changes a confirmed service (for reasons such as overbooking, operational issues, or circumstances beyond their control), we will work with the client agency to arrange a suitable alternative wherever possible. Where no suitable alternative is available and the supplier issues a refund to us, we will pass on the corresponding amount to the client, less any non-recoverable charges.
Approved refunds will be processed to the original mode of payment wherever possible. For payments made via a payment link or card, refunds are processed through the relevant payment gateway and may take approximately 5–10 business days to reflect in the client's account, depending on the issuing bank and payment method — this timeline is set by the payment gateway and the client's bank, and is outside our direct control.
For payments made via bank transfer, refunds will be processed to the same bank account from which payment was received, within a reasonable period after the refund is approved.
Certain bookings — such as promotional or discounted rates, peak-season bookings, or items explicitly marked as "non-refundable" or "non-changeable" at the time of confirmation — may not be eligible for any refund upon cancellation. Such terms will be clearly communicated at the time of booking confirmation.
No refund will be made for any unused portion of a booking due to a traveller's failure to show up ("no-show") for a confirmed hotel stay, transfer, or activity, unless the relevant supplier's policy specifically provides for one.
Where a client wishes to amend rather than cancel a booking (for example, changing dates or reducing group size), we will attempt to accommodate this as an amendment under the relevant supplier's amendment policy, which may carry its own charges as outlined in our Terms & Conditions.
If you believe a payment was processed in error, please contact us directly before initiating a chargeback with your bank or card issuer, so that we can investigate and resolve the matter promptly.
To request a cancellation or raise a refund query, please write to [info@travsiamconsultants.com] with your booking reference, or contact us via the details on our Contact page.